Admitting & Locating CSR - Health Information Services & Privacy

Position Overview: The Customer Service Representative (CSR) provides high-quality customer service to clients, patients, visitors, and staff in a healthcare environment. The CSR ensures accurate registration, scheduling, and registration data management. This role requires commitment to work every weekend alternating between: Friday and Saturday 2330-0730, and Saturday and Sunday 1530-2330, and contribute to maintaining a safe, professional, and inclusive workplace. This is a temporary part-time position and it is a five (5) month contract. 

Role Summary: The CSR serves as the first point of contact for clients, patients, and visitors, ensuring accurate registration, clear communication, and a positive experience. The CSR maintains data integrity through audits and updates and provides administrative support to keep ED registration operations running smoothly 24/7/365. Overall, they enable the clinical team to focus on patient care by managing essential front-line, communication, and administrative tasks.

Responsibilities:

1. Client and Patient Support- Register clients/patients and verify demographic, insurance, and other required information. - Assist with admissions and update legal or status forms as needed. - Communicate patient safety alerts or concerns to appropriate staff. - Provide high-quality customer service to clients, patients, visitors, and staff.

2. Data Management and Quality Assurance - Conduct quality audits of registration, scheduling, and other data to ensure accuracy. - Follow up on missing or inaccurate information. - Input and retrieve data using electronic health records, registration, or scheduling applications.

3. Administrative Support - Assist with document collection, scanning, filing, and general office tasks. - Complete tasks to ensure smooth workflow and adherence to policies and procedures.

4. Workplace Compliance and Team Contribution - Maintain professionalism, sound judgment, and effective communication with staff and clients. - Work collaboratively with colleagues and independently as required. - Support a safe, inclusive, and respectful work environment.- Follow organizational procedures, policies, and regulatory requirements.