VI and Supporter Data Officer

VI and Supporter Data Officer 

Salary: £27,000 per annum

Location: Watford (Hybrid)

Contract/Hours: Permanent, Full Time – 35 hours per week

Benefits

• Over 7 weeks’ annual leave (inclusive, pro rata where applicable), with the option to buy or sell leave.
• Excellent learning and development opportunities.
• Flexible maternity, paternity and adoption packages.
• Up to 5% employer pension contribution and life assurance.
• Blue Light Card eligibility with discounts at over 15,000 retailers.

At Action for Children, we’re driven by love. Every day, we work to ensure children and young people have safe, happy childhoods. Behind every donation is the opportunity to change a child’s life, and behind every successful fundraising campaign is a team ensuring every gift is processed accurately and every supporter is valued.

As our VI and Supporter Data Officer, you’ll play a vital role in making that happen.

A bit about the role

At Action for Children, our vision is that every child and young person has a safe and happy childhood. Behind every supporter, donation and fundraising campaigns is accurate, meaningful data that helps us continue delivering vital services to children, young people and families across the country.

We’re looking for a VI & Supporter Data Officer to join our team and play a key role in maintaining the quality, accuracy and integrity of our supporter data. You’ll help ensure that fundraising income is processed correctly, Gift Aid is administered compliantly, and our teams have the information they need to build strong relationships with our supporters.

This is an exciting opportunity for someone who enjoys working with data, improving processes and using their attention to detail to make a real difference.

As our VI & Supporter Data Officer, you’ll be responsible for maintaining and updating supporter records within RENXT, ensuring information is accurate, secure and compliant with GDPR and fundraising regulations.

You’ll support a range of database and income processing activities, including:

• Processing Gift Aid declarations and supporting accurate Gift Aid claims in line with HMRC requirements.
• Maintaining high-quality supporter data through data cleansing, record updates, duplicate management and quality checks.
• Producing accurate supporter selections and segmentation lists for fundraising campaigns, stewardship activities and communications.
• Processing fundraising income from platforms such as JustGiving and PayPal, ensuring information is accurately recorded.
• Working closely with Data Analysts, the Database Manager and fundraising teams to ensure database updates are completed efficiently.
• Supporting the development and improvement of income processing and supporter data management processes.
• Producing reports and using data insights to support fundraising activity.

About you

You’ll be someone who enjoys working with data and has excellent attention to detail. You’ll be confident managing information accurately, working to deadlines and ensuring compliance with data protection requirements.

You’ll ideally have:

• Experience working with supporter databases, CRMs or data management systems.
• Experience using systems such as Raiser’s Edge, Salesforce, RENXT/LMS or similar CRM platforms (desirable).
• Experience processing fundraising income or working within a supporter data environment.
• Strong Microsoft Excel skills and confidence working with data.
• Experience using reporting tools such as Power BI or similar data visualisation tools (desirable).
• An understanding of GDPR, Gift Aid and the importance of maintaining accurate records.
• Excellent organisational skills with the ability to manage your own workload and meet deadlines.
• Strong communication skills and the ability to work collaboratively with colleagues across different teams.

Why Action for Children?

Every child deserves a safe and happy childhood. By joining us, you’ll become part of a charity that’s been making a difference for over 150 years. Together, we’ll continue creating brighter futures for children, young people and families across the UK.

Good to know 
 

Application Process 
 

Please note we are unable to offer visa sponsorship for this role.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration. 
 

Talent Pool 
 

We know talent when we see it. But sometimes we find the right person but not for the right job. We'd love to keep your details for when the right job comes up. Let us know if you'd rather, we didn't. 

Contact: recruitmentservice@actionforchildren.org.uk quoting reference 13524

Diversity, equality and inclusion 
At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. 

We actively encourage applications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity for all groups in society and for Action for Children. 
 

Don't meet every single requirement? 

If you're excited about this role but your experience doesn't align perfectly with the job description, we'd love you to apply anyway. You might just be the perfect person for this role, or another role within the Action for Children family. 

Want to know more about Action for Children? 
 

Find us on X, Linkedin, Facebook or YouTube to get to know us better.

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Make a Difference - A Career in Residential Services