Sr. Privacy Specialist, Amazon Customer Service

We are seeking a Sr. Privacy Specialist to spearhead the documentation and maintenance of Amazon customer service (CS) data processing activities through comprehensive Records of Processing and Impact Assessments. They orchestrate systematic reviews of privacy documentation, working closely with CS Legal and system owners to ensure accuracy and completeness of all required records. Through strategic risk assessments and change management processes, they identify high-risk processing activities and implement appropriate documentation and mitigation measures. They maintain quality standards for privacy documentation while conducting regular Kale reviews to verify ongoing compliance across CS systems.

Key job responsibilities
- Lead a comprehensive gap analysis of ROPs and DPIAs across all CS-owned systems
- In partnership with CS Legal, design and execute a privacy documentation remediation plan to achieve 100% documentation completeness
- Lead end-to-end privacy documentation lifecycle in partnership with process owners
- Drive completion of comprehensive RoP/DPIA questionnaires to capture critical data processing details from business stakeholders
- Analyze system owner responses to develop and maintain accurate ROP documentation reflecting current processing activities
- Conduct strategic assessments to determine DPIA requirements based on processing risk profiles
- Partner with CS Legal and process owners to execute required DPIAs, ensuring thorough risk evaluation and mitigation strategies
- Establish and maintain systematic review cycles for existing ROPs and DPIAs to ensure continuous accuracy and compliance
- Implement robust change management processes to capture and document material updates to processing activities
- Advocate for privacy best practices and lead privacy reviews via Kale

About the team
The CS Trust and Compliance team provides assurance to CS leadership that operational and reputational risks are effectively identified and addressed. Our team champions a proactive approach to risk management across Amazon by building mechanisms to validate that processes and controls are in place before issues arise. We combine deep risk expertise with technological innovation to protect our customers and business while enabling operational excellence.
Basic Qualifications: - Knowledge of Microsoft Office products and applications at an advanced level
- Experience in compliance, audit or risk management
- Bachelor's degree or equivalent
- Experience with GDPR, CCPA, and familiarity with emerging AI regulation Preferred Qualifications: - experience conducting privacy reviews

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually