Privacy Officer

Your potential has a place here with TTEC’s award-winning employment experience. As a Privacy Officer working remotely in Little Rock Arkansas, you’ll be a part of bringing humanity to business. #experienceTTEC

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Position Overview

We are seeking an experienced Privacy Officer to lead and oversee all privacy compliance efforts for a large-scale government human services project. The Privacy Officer will serve as the primary advisor to leadership and staff on compliance matters, ensuring a secure, confidential, and fully compliant operational environment in alignment with all applicable federal and state privacy regulations.

This role will be responsible for assessing, implementing, and enforcing privacy policies and safeguards, with particular focus on Protected Health Information (PHI) and Personally Identifiable Information (PII). While this position is not required to be onsite daily, periodic travel to the primary facility at Little Rock, Arkansas may be required for audits, training, or compliance reviews

Key Responsibilities

• Develop, maintain, document, and report on the organization’s privacy program and compliance measures.
• Ensure systems and operational processes comply with all current and future federal and state privacy regulations and standards.
• Conduct internal privacy audits and risk assessments.
• Implement safeguards to ensure data integrity, confidentiality, and protection of PHI and PII.
• Lead and deliver privacy and compliance training sessions for internal staff and DHS personnel as requested.
• Provide documentation and subject-matter support during external privacy audits and regulatory reviews.
• Advise executive leadership and program management on privacy risks, mitigation strategies, and compliance obligations.
• Integrate privacy controls seamlessly into operational and technical workflows.

Required Qualifications

• Minimum five (5) years of experience managing or serving in a key leadership role on a large-scale government human services project.
• Minimum three (3) years of experience serving as a Privacy Officer.
• Demonstrated expertise in federal and state privacy regulations (including but not limited to HIPAA, ARC-AMPE Security, NIST 800-53 controls, and other applicable privacy frameworks).
• Strong experience managing PHI and PII protection requirements.
• Excellent written and verbal communication skills.
• Strong facilitation skills, including small group training and formal presentations.
• Ability to attend onsite review meetings as required by client.
• Demonstrated ability to lead compliance initiatives in complex, regulated environments.

Preferred Certifications (Nice to Have)

• Certified in Healthcare Privacy and Security (CHPS)
• Certified in Cybersecurity (CC)
• OffSec Certified Professional (OSCP / OSCP+)
• Certified Information Privacy Professional (CIPP)
• Certified Ethical Hacker (CEH)
• Practical SOC Analyst Associate (PSAA)
• Practical Web Pentest Associate/Professional (PWPA / PWPP)
• Practical Junior Penetration Tester (PJPT)
• Practical Network Penetration Tester (PNPT)

Ideal Candidate Profile

The ideal candidate is a proactive compliance leader who combines regulatory expertise with operational execution. They are comfortable advising senior stakeholders, conducting audits, training diverse teams, and ensuring sustained regulatory adherence within a government-contracted environment.

What You Can Expect

•  An annual incentive program
• Medical, dental, and vision
• Tax-advantaged health care accounts
•  Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses

Visit www.hellottecbenefits.com for more information.

The anticipated range is 125,000-135,000 annually. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength