Manager, Privacy Program Governance & Operations (4906)

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

As part of Global Compliance, Privacy along with other risk and oversight partners provide objective guidance, independent challenge, and risk-based oversight of TD's compliance with applicable privacy laws, rules, and regulations (LRRs).  Privacy plays a key role supporting TD's Regulatory Compliance Management (RCM) Framework which sets out the structures, processes and key control elements through which Risk Owners and Oversight Functions globally are expected to manage and mitigate regulatory compliance risk inherent in their business or corporate segment activities.

Privacy's mandate is to promote a culture of privacy compliance through global and jurisdictional policies, standards, and guidelines that: (i) align to regulatory requirements and TD's Enterprise RCM Framework and related Standards; (ii) reinforce enterprise-wide privacy accountability; and (iii) are adaptable to regulatory change and the evolving needs of our businesses.

The Privacy Program Governance and Operations team has a global mandate, working in partnership with the jurisdictional Privacy Offices.

Job Description

Reporting to the Senior Manager, Privacy Program Governance and Operations, this role leads key Privacy Program Governance and Operations activities with an emphasis on Monitoring and Testing and Third-Party Risk Management (TPRM) oversight (e.g., cross-jurisdictional risk assessments and control assessments).  

 Key accountabilities include:

• Design, lead, and continuously enhance Privacy’s Monitoring and Testing activities (e.g., risk-based planning, sampling approaches, execution, reporting, and issue validation), and drive follow-up with accountable Owners to closure.

• Liaise with Privacy Compliance teams and jurisdictions to facilitate the development of an annual Global Privacy Monitoring Plan as per the Regulatory Compliance Management (RCM) Monitoring and Testing Methodology and obtain executive review and approval.

• Co-ordinate and execute monitoring activities on behalf of Privacy Compliance teams, including the jurisdictional offices.

• Support scoping and execution of Compliance-led testing activities with coverage of privacy laws, rules and regulations (LRRs).

• Act as the primary point of contact for all Monitoring and Testing activities and validate that all findings from the program are recorded in the Issues Management system.

• Oversee end-to-end execution and continuous improvement of TPRM Privacy Control Assessments (CAs), including defining scope, setting quality standards, and ensuring timely delivery of assessment outcomes and supporting artifacts.

• Facilitate updates to the CA question set, methodology, and operating procedures; evolve them to reflect emerging regulatory requirements, internal risk appetite, control expectations, and lessons learned from issues, events, and audits.

• Provide independent challenge and subject matter expertise to business and corporate segments on complex third-party privacy risk scenarios; articulate clear, practical risk-based guidance and escalation recommendations.

• Support cross-functional and cross-jurisdictional alignment with other Risk Oversight Functions engaged in TPRM to refine Privacy’s operating model, clarify roles and accountabilities, and improve end-to-end throughput and controls.

• Act as a key resource and ambassador for TD’s privacy program by building senior stakeholder alignment, influencing outcomes, and enabling consistent, enterprise-wide adoption of privacy controls and processes.

• Co-ordinate and/or contribute to audits, regulatory exams, and inquiries by gathering evidence, drafting responses, supporting remediation planning, and strengthening preventive controls.

• Lead and/or support the development, implementation, and maintenance of Privacy governance documentation (e.g., policies, standards, guidelines, procedures) for alignment to TD’s Enterprise RCM Framework and related standards.

• Keep Senior Manager informed and up-to-date about the status / progress of activities/initiatives all relevant and useful information related to day-to-day activities

• Identify and drive automation and process streamlining opportunities, including through the use of AI enabled capabilities, that improve control effectiveness, monitoring and operational efficiency and enhance risk visibility across the program.

• Maintain a strong knowledge of relevant privacy LRRs and Privacy's Oversight Function accountabilities under TD's Enterprise RCM Program.

• Support special projects and strategic initiatives, as required, including representing Privacy Program Governance and Operations in enterprise working groups and forums.

Job Requirements

• Undergraduate degree (or equivalent) with a minimum of 5+ years of relevant experience.

• Background in Privacy (including certification with the International Association of Privacy Professionals), Compliance, Risk Management and/or Audit would be considered an asset. Demonstrated experience leading enterprise and/or cross-jurisdictional initiatives, influencing senior stakeholders, and providing independent challenge on complex risk and control matters.

• Deep understanding of Monitoring and Testing practices and methodologies, including risk-based planning, sampling, documentation standards, reporting, and issue lifecycle management.

• Demonstrated strengths in:

  • strategic and critical thinking with sound judgement;

  • structured problem solving and initiative;

  • exceptional writing to create executive-ready reporting, governance documentation, and communications;

  • stakeholder management and influence to build consensus and drive outcomes; and

  • attention to detail and strong operational discipline.

• Proven ability to manage multiple priorities in a fast paced/evolving environment and to lead work through ambiguity with minimal direction.

• Excellent verbal and written communication skills with the ability to interact confidently at all levels of the organization, including facilitating forums and presenting recommendations to leadership.

• Strong proficiency in Microsoft Office (Excel, PowerPoint, Visio) with the ability to develop materials that support governance decisions.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):