Manager, Data Privacy Advisory & Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Please note the Loblaw hybrid work model is 4 days in office

Manager, Data Privacy Advisory & Operations:

Reporting to the Director of the Data Trust Center of Excellence (COE), the Manager, Data Privacy Advisory & Operations plays a pivotal hybrid role in building customer loyalty and trust. This is a unique opportunity to both provide strategic data governance and privacy advisory to business and product teams and drive the operational excellence of the programs that underpin our data-handling practices. You will be central to empowering the organization to leverage data responsibly, ensuring data and privacy is a key ingredient in our innovative products and services.

WHAT YOU'LL DO:

• Manage customer access requests and inquiries, ensuring timely and accurate responses within established privacy regulations and policies.

• Partner with business, technology, and product teams to support the design and implementation of customer data products and personalized digital experiences.

• Champion a culture of data responsibility by embedding data and privacy by design into the agile development lifecycle through stakeholder engagement, comprehensive privacy training, and awareness activities.

• Assess and manage internal and third-party data privacy risks through data privacy impact assessments (DPIAs), vendor assessments, and contract reviews, recommending controls that enable the business while ensuring compliance.

• Contribute to the strategic growth and operational excellence of the Data Trust COE by supporting the progression of comprehensive data and privacy programs, underpinned by clear policies, procedures, standards, and guidelines aligned with the evolving regulatory landscape.

• Produce periodic metrics and reporting, providing insights into program performance to identify areas for improvement and demonstrate compliance.

WHO YOU ARE:

• An innovative and proactive self-starter who embraces data and privacy as a business enabler, consistently taking the initiative to drive projects forward and deliver practical, scalable solutions.

• Excellent interpersonal and communication skills, with the ability to distill complex concepts into clear terms for diverse audiences, from technical teams to senior management.

• Ability to thrive in a fast-paced, changing environment while organizing and managing multiple projects with competing priorities and deadlines.

WHAT YOU BRING:

• International Association of Privacy Professionals (IAPP) certification (e.g., CIPP/C, CIPP/M) is strongly preferred, or equivalent experience. A background or certification in data governance, data management, or cyber security is a strong asset.

• Proven experience applying data governance and privacy-by-design to complex direct-to-customer (DTC) initiatives involving customer data, personalization, and AI.

• Expertise in Canadian privacy principles, data management, data protection frameworks, and industry best practices.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :

$80,000.00 - $110,000.00 / 80.000,00$ - 110.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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