Executive Manager, AI Governance & Operations

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

As Executive Manager, AI Governance & Operations, you’ll define and establish how AI is safely, responsibly and effectively used across IAG. This is a shaping role at the forefront of enterprise AI adoption—focused on setting frameworks, guardrails and ways of working that enable thousands of AI‑enabled tools and agents across the business. Combining deep ethical AI expertise with strong consulting capability, you’ll work closely with senior leaders to balance innovation with regulatory confidence. You’ll shape enterprise AI governance across strategy, operations and adoption, enabling teams to innovate at scale while ensuring trust, compliance and sustainable value in a highly regulated insurance environment. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). 

What You'll Do 

• Shape how AI tools, agents and platforms are used safely and effectively across the business. 
• Define and own enterprise AI governance frameworks, standards and lifecycle controls. 
• Establish AI risk, assurance and incident management capabilities across the enterprise. 
• Partner with senior stakeholders to embed ethical and responsible AI practices at scale. 
• Enable federated AI capability through communities of practice, playbooks and guidance. 
• Influence enterprise decisions on AI adoption, prioritisation and value realisation. 
• Continuously evolve governance and operating models as AI maturity and regulation evolve. 

What You'll Bring 

• Senior leadership experience shaping AI strategy, governance or operating models at scale 
• Deep expertise in ethical, responsible and compliant AI in regulated environments 
• Consulting‑grade stakeholder engagement skills, including C‑suite influence 
• End‑to‑end understanding of AI initiatives from ideation through to scaled adoption 
• Strong governance, risk management and assurance capability, ideally in insurance or FS 
• Experience leading cross‑functional teams across data, engineering, product and business 
• Commercial mindset with the ability to translate AI opportunities into business outcomes 

What We Offer 

• Boosted superannuation with 13% as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Work from home and many more flexibility options with myFlex. 
• Up to 50% off personal insurance, including home and motor insurance. 
• Partner discounts on private health insurance, tech & appliances, and many more. 
• Industry-leading 20 weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply 

Applications close: Wednesday 27 May 2026 11:59PM AEST 

Please note – full time, part time, and job-sharing arrangements will be considered. 

Adjustments and Support  

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.