DX Operations Manager (Change Management & AI Governance)

At Sony Europe, we are accelerating digital transformation through AI, automation, data, and business intelligence. As DX Operations Manager, you will play a key role in ensuring that these technologies are optimally integrated into day-to-day business operations, driving meaningful improvements in efficiency, decision-making, and user experience.

Acting as the bridge between business stakeholders, governance functions, and technical teams, you will help shape how people, processes, and ways of working evolve alongside AI and automation. You will also drive AI literacy initiatives, support responsible AI adoption, and help establish governance practices that balance innovation with appropriate oversight.

As this is a newly evolved role, you will have the opportunity to influence priorities, define new ways of working, and make a visible impact across Sony Europe.

You will:

• Drive business process improvement and operational transformation across Sony Europe through AI and automation initiatives.
• Partner with business stakeholders to find opportunities for digitalisation, automation, and efficiency improvements.
• Act as a bridge between business teams and technical experts to translate business needs into practical solutions.
• Lead change management activities and support the adoption of AI-enabled ways of working.
• Define and optimise workflows, operating models, and governance processes as new technologies are introduced.
• Design and deliver AI literacy and enablement programmes for different user groups across the organisation.
• Monitor user adoption, engagement, and capability development, identifying opportunities for continuous improvement.
• Support the implementation of AI governance frameworks, responsible AI practices, and compliance requirements.
• Collaborate with Legal, Privacy, Information Security, HR, and other key stakeholders to enable safe and effective AI adoption.
• Help shape the future direction of the function by identifying emerging needs, priorities, and capability gaps.

You will bring:

• Experience in Business Transformation, Change Management, or a similar role within a complex multinational organisation.
• Strong understanding of business processes and stakeholder management across multiple functions.
• Experience working at the intersection of business and technology, preferably within digital transformation initiatives.
• Knowledge of AI, automation, digitalisation, or emerging technologies and their business applications.
• Good communication, facilitation, and influencing skills, with the ability to engage both technical and non-technical audiences.
• Experience in user research, training, enablement, or adoption programmes is an advantage.
• Familiarity with AI governance, responsible AI, or related regulatory frameworks is beneficial.
• Fluent English

Your new office

Budapest

Based at the Budapest office, you will enjoy a modern, vibrant and diverse working environment with lots of social and charity events to be part of and enjoy a sense of belonging. We have an onsite canteen with a wide range of healthy options, a café, and free coffee/tea in the office kitchens. The office is easily reachable by public transportation. You can enjoy your lunchbreak outside in the garden or have a walk by the Danube. If you like to ride, we have bike storage in the building with a changing room and we also have a MOL BUBI bike docking station in front of the office building.

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at AccommodationRequest@eu.sony.com or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

Recruitment Fraud Notice

Please be aware that unauthorised individuals or organisations may attempt to solicit personal information or payments from job applicants by impersonating our company through fraudulent job postings. While we take these matters seriously, we cannot control third-party websites. To protect your personal information, please verify that any job posting you respond to also appears on our official Sony Europe Career Portal. Please also be advised that we never request payment or personal financial information.

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