Director, Global Privacy

The Privacy compliance function is responsible for helping to ensure regulatory compliance effectiveness throughout Manulife by developing compliance programs, standards, and practices, and facilitating the implementation and accountability of these programs, standards, and practices. 

The Director, Global Privacy, reports to the Deputy Global Chief Privacy Officer and is tasked with providing advice, guidance, management and monitoring of the global privacy program.

Position Responsibilities:

• Developing and maintaining program documents, processes, and workflows to support the ongoing adoption of the global privacy program across Manulife’s businesses.

• Leading the management of privacy issues as they arise, including working with Privacy Legal Counsel, Chief Privacy Officers, and Chief Compliance Officers as appropriate.

• Providing guidance and oversight on Privacy Risk Management (acting as Line 2) to help ensure compliance with privacy regulatory requirements and Company policies.

• Support Key Risk Audit preparation, periodic reporting, process improvements, and facilitate change management, as required.  

• Prepare regular privacy reporting and updates to various stakeholders

• Support the preparation, review and presentation of compliance materials for governance committees

• Work closely with other oversight functions to align / integrate privacy assessments and requirements with their activities, where applicable

• Review enterprise privacy testing activities (including test plans, results, and remediation activities)

• Ensure privacy training activities are conducted for employees

• Perform privacy oversight and challenge of business functions and activities

• Support implementation and continuous improvement of the enterprise privacy operating model

Required qualifications:

• Detail-oriented, motivated, problem solver, and critical thinker

• Undergraduate degree or equivalent in a related area of study

• 8+ years as a compliance professional or field with transferrable skills and knowledge

• Excellent Microsoft 365 skills

• Advanced understanding of regulations, legislative processes, technology and related risks, AI (including GenAI)

• Ability to manage highly complex matters with minimal supervision

• Excellent interpersonal skills who can interact with employees of all levels and across timezones and jurisdictions

• Ability to anticipate, monitor and manage privacy risks

• Strong project management skills with an ability to understand business strategies and their risk implications, analyze complex situations, reach appropriate conclusions, manage competing priorities, and make value-added and practical recommendations

• Excellent oral and written communication skills

• Strong team player, achievement oriented; works well to establish and maintain collaboration across timezones and jurisdictions

Preferred qualifications:

• A master’s degree or relevant certifications (e.g., CIPP, CIPM)

• Understanding of corporate organizational structures and Canadian regulatory environment.

• Experience interacting with regulators and auditors

• Ability to think strategically, assess alternatives for short and long-term impacts and act decisively.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.