Data Protection Officer

Job Summary:
The Data Protection Officer (DPO) ensures the organization’s compliance with the Data Privacy Act of 2012 and related regulations. This role leads data privacy initiatives, oversees compliance programs, manages data breach responses, and serves as the primary liaison with the National Privacy Commission.

Key Responsibilities:

• Ensure compliance with data privacy laws, regulations, and internal policies
• Develop and maintain data protection frameworks, policies, and procedures
• Conduct Privacy Impact Assessments (PIAs) and risk assessments
• Manage data subject requests (access, correction, erasure, objection)
• Lead data breach investigation, response, and regulatory reporting
• Conduct privacy training and promote a culture of data protection
• Review vendor agreements and ensure third-party compliance
• Act as primary point of contact with regulatory authorities (NPC)
• Perform audits and recommend continuous improvement
  

Qualifications:

• Bachelor’s degree in Legal Management, Information Technology, Cybersecurity, Business Administration, or related field
• At least 1–2 years of experience in data privacy, compliance, legal, or information security
• Strong knowledge of Philippine data privacy laws and regulations
• Experience in risk management, audits, and policy development is an advantage
• Excellent communication, analytical, and organizational skills
• High level of integrity and confidentiality

Preferred:

• Certified Data Protection Officer (CDPO)
• Registered with the National Privacy Commission (NPC)
  

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.